Returns, Refunds and Exchanges

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email sales@pohlcnc.com to request a refund authorization.
  2. Mail your returned item to:

Pohl CNC, LLC

Returns Department

4090 NE 95th Rd, Warehouse

Wildwood, FL 34785

  1. Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Exchanges

If your item is in new condition, you may exchange your item for a different piece, size or color. You will not be subject to a restocking fee in this case, but you will have to pay return shipping for the original item and shipping on the new item as well.